Subject: How did we do with your ?
Dear <First>,
 
Thanks so much for your recent order shipped on <DateShipped>.  We know you have many options when choosing who to go to for your printing needs, and we don't take your business for granted.  As a valued customer, your feedback is important to us.  Here is a link to complete a very brief six question survey.  It shouldn't take more than a minute of your time, and  your feedback helps us improve our end products and customer service provided to you.
 
Insert your Survey Address for this customer here
 
Thanks again, and we look forward to working with you in the future.
 
<CSR>
Your Company name